Frequently asked questions

You must be 19 years of age or older. This is the legal minimum for online gambling in Ontario, and we verify your date of birth against identity documents before real-money play is enabled.

Yes. You must be physically located in Ontario every time you play for real money. Where you live does not matter on its own - the check is about where you are at that moment.

Your browser asks for permission to share your position, and our servers test that position against the boundary of Ontario. We store only the result of that test and when it expires, not your coordinates. If you decline the permission, real-money play stays unavailable.

You submit your legal name, date of birth and address, and then a government-issued identity document. Verification protects against underage play, account takeover and money laundering, and it is a condition of our registration.

Choose Register, give your name, date of birth, email, Ontario address and a password, then confirm you are 19+ and accept the terms. You will be asked to set deposit limits as part of the same flow.

Slots, blackjack, roulette, baccarat, other table games, live dealer tables and jackpot games. The full catalogue is on the Casino Games page.

Interac, Visa, Mastercard, PayPal and supported online banking methods.

All balances, deposits and withdrawals are in CAD.

Choose a method, enter an amount within your deposit limits, and confirm. Deposits that would exceed a limit you have set are declined rather than trimmed.

You request a withdrawal, we complete verification checks, the request is processed, and the funds are returned to you. Processing times depend on your method and on the checks required. We do not promise instant or guaranteed withdrawals.

Yes. You can set deposit, loss and time limits over 24 hours, 7 days or one month. Tightening a limit takes effect immediately. Relaxing or removing one takes effect only after a 24-hour cooling-off period.

A reminder that interrupts play at an interval you choose and tells you how long you have been in session and how you are doing. You can change the interval at any time in your account.

A short pause. You choose a period, and for that period you cannot deposit or play. Your account stays open and reopens on its own at the end.

You can self-exclude from this site in your account settings. You can also use BetGuard, Ontario's centralized self-exclusion service, which covers every regulated online gambling site in the province at once.

Ask us from your account settings or by emailing support@casinodraftkings.com. We will settle any remaining balance, subject to verification, and confirm the closure to you.

ConnexOntario is free, confidential and available 24 hours a day, 7 days a week at 1-866-531-2600. They provide information and referral for problem gambling, mental health and substance use.

Treating play as paid entertainment rather than a way to make money, using only funds you can afford to lose, setting limits before you start, and stopping when it is no longer enjoyable. Our Responsible Gambling page sets out the tools and the warning signs.